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B.A., Mathematics, College of the Holy Cross
Professor Heilman’s research interests include modeling consumer choice and brand loyalty in frequently purchased consumer goods categories, customer relationship management (CRM), retail loyalty programs and strategies, and the impact of consumer promotions, especially in-store promotions, on consumer behavior. Her current research focuses on topics including the impact of in-store free samples and coupons, retail loyalty programs, retail brand extension strategies, and consumer spending on luxury goods. Professor Heilman teaches courses in "Brand Management" and "Advertising & Promotional Strategy" at the undergraduate and graduate levels. She is also the faculty adviser to the students who compete annually in the National Student Advertising Competition (NSAC) and recently led students to the national title in 2016.
Professor Heilman has presented her research at national conferences sponsored by the American Marketing Association (AMA), the Institute for Operations Research and Management Science (INFORMS), and the Association for Consumer Research (ACR), to name a few. Her research has been published in journals such as Journal of Marketing Research; Journal of Marketing; Journal of Retailing; and International Journal of Research in Marketing. She has reviewed papers for Journal of Marketing Research; Marketing Science; Journal of Marketing; Journal of Retailing; and Journal of Business Research.